Shipping policy

SHIPPING POLICY

Last updated: July 2026

This Shipping Policy applies to all orders placed through kapono.us operated by KAPONO LLC.

1. ORDER PROCESSING

All orders are processed within 2 to 5 business days of payment confirmation. Business days are Monday through Friday excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day. You will receive an email confirmation when your order is placed and a second email with tracking information once your order has shipped. During high volume periods such as new collection launches processing times may be slightly longer. We will communicate any significant delays via email.

2. DOMESTIC SHIPPING

We ship to all 50 United States including Alaska and Hawaii. The following shipping options are available at checkout:

Standard Shipping: 5 to 8 business days
Expedited Shipping: 2 to 3 business days
Overnight Shipping: 1 business day

Shipping rates are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on all domestic orders over a minimum order value which will be displayed at checkout.

3. INTERNATIONAL SHIPPING

We currently ship to select international destinations. International shipping rates and delivery estimates are calculated at checkout based on destination country and order weight. International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the order total or shipping cost. KAPONO has no control over customs delays and is not responsible for any additional charges imposed at the border.

4. SHIPPING CARRIERS

We ship using USPS, UPS, and FedEx depending on your location and selected shipping method. Once your order has been handed to the carrier KAPONO is not responsible for carrier delays, lost packages, or damaged packages caused by the carrier. However we will do everything in our power to assist you in resolving any carrier related issues.

5. TRACKING YOUR ORDER

Once your order ships you will receive an email containing your tracking number and a link to track your package. Tracking information may take up to 24 hours to update after your shipping confirmation email is sent. If you have not received tracking information within 5 business days of placing your order contact us at support@kapono.us with your order number.

6. INCORRECT SHIPPING ADDRESS

It is your responsibility to provide an accurate and complete shipping address at checkout. KAPONO is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you have entered an incorrect address contact us immediately at support@kapono.us. We will do our best to correct the address before the order ships however we cannot guarantee changes can be made once an order has been processed. If an order is returned to us due to an incorrect address the customer will be responsible for any additional shipping charges to reship the order.

7. LOST OR STOLEN PACKAGES

KAPONO is not responsible for lost or stolen packages that show as delivered by the carrier. If your tracking information shows your package was delivered but you have not received it please take the following steps. Check with neighbors and other household members. Check any secure areas such as a mailbox, porch, or garage. Contact the carrier directly with your tracking number to file a claim. If the issue is not resolved contact us at support@kapono.us and we will work with you to find a solution. We strongly recommend selecting signature confirmation at checkout for high value orders.

8. DAMAGED PACKAGES

If your order arrives damaged you must contact us at support@kapono.us within 48 hours of delivery with your order number and clear photos of the damaged packaging and item. Failure to report damage within 48 hours may result in your claim being denied. If your claim is approved we will at our discretion replace the item or issue a refund.

9. REFUSED DELIVERIES

If a delivery is refused by the customer the order will be returned to us. Once received we will issue a refund for the item cost only. Original shipping charges and any return shipping costs will be deducted from the refund amount.

10. HOLIDAY SHIPPING

During peak holiday periods carrier delays are common and outside our control. We recommend placing orders well in advance to ensure delivery by a specific date. KAPONO is not responsible for carrier delays during holiday periods.

11. CHANGES TO THIS POLICY

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to kapono.us. It is your responsibility to review this policy periodically.

12. CONTACT US

For any questions regarding your order or this Shipping Policy contact us at:

KAPONO LLC
support@kapono.us
kapono.us